Terms & Conditions

Last updated: March 2026

Program Name

PennyRep SMS Notifications

Program Description

PennyRep sends automated SMS messages on behalf of local trade businesses (plumbers, HVAC technicians, electricians, etc.) to their customers. Messages include appointment booking confirmations, reschedule notifications, cancellation alerts, and job status updates. Business owners and technicians also receive internal job alert notifications.

Message & Data Rates

Message and data rates may apply. Contact your wireless carrier for details about your plan.

Message Frequency

Message frequency varies. You will receive messages only when an appointment is booked, rescheduled, or cancelled. Typically 1–3 messages per appointment.

How to Opt Out

To stop receiving messages, reply STOP to any message. You will receive one final confirmation that you have been unsubscribed and will receive no further messages.

How to Get Help

For help, reply HELP to any message or contact us at hello@pennyrep.com.

Consent

PennyRep collects SMS consent through two separate pathways depending on user interaction: (1) Digitally via an explicit, non-pre-checked consent checkbox on our web intake form at www.pennyrep.com/get-started — the form cannot be submitted without checking this box; and (2) Verbally via explicit voice confirmation during customer-initiated inbound phone calls with our AI receptionist Penny — SMS is only triggered after the customer says "Yes." Consent is not a condition of purchase. For full opt-in evidence and verification, visit www.pennyrep.com/sms-compliance.

Supported Carriers

PennyRep is able to deliver messages to the following mobile carriers: AT&T, Verizon Wireless, T-Mobile, Sprint, and most other major and minor US mobile carriers. Carriers are not liable for delayed or undelivered messages.

Customer Care

For support, email hello@pennyrep.com or reply HELP to any message.

Contact

PennyRep LLC
Email: hello@pennyrep.com
Website: www.pennyrep.com